Cancellation Policy

Right of cancellation

You have the right to withdraw from this contract within a period of fourteen days without giving reasons. The period of cancellation shall be fourteen days from the date on which you or a third party you designate, which is not a carrier, have or has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us of your decision to cancel this agreement by means of a clear written statement (by letter, fax or an e-mail). You can use the enclosed sample cancellation form, but this is not mandatory.

The cancellation must be addressed to:
EH Fashion Berlin GmbH
Düsseldorfer Straße 75
10719 Berlin
Tel.: 030 29672445
Mail: info@ewaherzog.com

To meet the deadline, it is sufficient that you send your communication concerning the exercise of the right of cancellation before the cancellation deadline.

Consequences of cancellation

If you cancel this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us ) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. For this repayment, we will use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise. In no case will you be charged for these repayment fees.

We may refuse the repayment until we have received the returned goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days.

You do not carry any costs of returning the goods.

You have to pay for any diminished value of the goods, if this value loss is due to an unnecessarily bad handling of the goods.

To the sample cancellation form
(To open the file you need the free Acrobat Reader)

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