Shipping & Delivery
At the moment, we can ship only within Germany, but we are working on high-speed to expand our shipping service. All packages are shipped with our logistics partner DHL. You have the choice between standard and express delivery.
Each order that leaves EWA HERZOG is insured against theft and accidental damage. The insurance cover expires as soon as you receive your delivery.
We ask for your understanding that we can not supply any PO boxes. In the case of partial deliveries, we will calculate the shipping costs only once.
EWA HERZOG team processes and sends orders during our general business hours. These are Monday to Friday, 10:00am - 5:00 pm CET (except public holidays). Depending on availability, we process all orders within 48 hours and prepare them for shipment. You will receive your ordered EWA HERZOG items within 3-4 business days after receipt of payment. In case of delays our customer service will contact you.
Each order with the indication "PRE-ORDER" will be sent by us as a rule after 10-14 business days since the goods will be produced only after receipt of payment.
For all orders from 500€, no shipping charges will be made in the standard rate within Germany.
|Destination||Shipping||Shipping costs||Delivery times|
|Germany||DHL Express||21,00 EUR||1-2 business days|
|Germany||DHL Standard||6,95 EUR||3-4 business days|
Tracking of shipment:
Once we dispatch your EWA HERZOG order, you will be notified by e-mail with the DHL ID number for the shipment tracking. You can check your status after a few hours using the link in your e-mail.