FAQ

Can I change or cancel my order?

As long as the order has not yet been sent, certainchanges, such as the address, are possible. Please contact shop@ewaherzog.com and we will be glad to help you!

I have made a mistake at the shipping address / billing address. What now?

Most of the time we can fix the error. Please send us an email as soon as possible with the correct data to shop@ewaherzog.com. Please do not forget to mention your order number!

Can I have my order sent to a Packstation?

Unfortunately it is not possible to send your order to a packing station.

I have seen an EWA HERZOG product in a magazine / on Instagram but can not find it in the online shop. Where can I buy the product?

The online shop does not sell the entire EWA HERZOG range. Please contact us via shop@ewaherzog.com. If the product is available in our showroom, we will send it to you after a prepayment.

I ordered a product in the online shop, but I am not sure if the order has gone through. How can I check this?

With every successful order, you will receive a confirmation email. Please check also in your spam folder!

I ordered a product in the online shop, when does it arrive?

In general, all orders arrive within 3-4 business days.All orders are shipped with DHL. Together with your shipping notification you will receive a tracking code with which you can track your package on the DHL website.

In case you have chosen a "PRE-ORDER" product, you will have to wait 10-14 business days because it'll only get produced after receipt of payment.

I have found my perfect dress however the size is sold out, can I place a re-order?

Mostly yes, please send us an e-mail with the item number, color and size you want.

I would like to buy EWA HERZOG "offline" in a store. Where is the collection sold?

Please visit our STOREFINDER where all our dealers are listed.

Does EWA HERZOG have seasonal sales?

EWA HERZOG offers seasonal sales twice a year. Subscribe to our  Newsletter and receive updates to be notified when our sale starts, and when we offer further reductions.

I would like to subscribe to the EWA HERZOG Newsletter to keep up to date with the collections and new products. Where can I sign in?

You are welcome to subscribe to our newsletter. Just enter your e-mail address and you're ready to go: (link to newsletter registration)

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